Messaging Terms & Conditions

Last updated: 7 August 2026

Programme description

BRANDLIFT Inc operates Willo, AI receptionist software used by healthcare and wellness businesses, and sends text messages on those businesses' behalf. If you telephone a business that uses Willo, you may receive text messages about that appointment — for example, to finish a booking that was interrupted, or to confirm a change you asked for. You can reply to these messages to complete your booking by text.

Business staff separately receive internal notification messages about calls that need a human follow-up.

This programme sends transactional messages only. We do not send promotional or marketing messages.

How you opt in

You provide your mobile number verbally to the business's assistant during a call that you placed, and you are told you may receive a text message about your appointment. We only message people who have contacted the business first. We never message numbers obtained from a purchased list, a third-party data provider, or any source other than your own call.

Example messages

Hi Sandra, this is Empower Aesthetics — sorry we couldn't get your Botox booked just now. Want me to finish it here? Reply STOP to opt out.

Thursday 2:15pm with Devin — shall I lock it in? Reply STOP to opt out.

Message frequency

Message frequency varies and depends on your interaction with the business. Most people receive a small number of messages relating to a single appointment. We send at most one follow-up message per caller in any 24-hour period, and further messages only in reply to you.

Cost

Message and data rates may apply. We and the business do not charge for these messages, but your mobile carrier's standard messaging and data charges apply.

How to stop messages

Reply STOP to any message to be unsubscribed immediately. You will receive one confirmation, and no further messages after that. Reply START to resubscribe.

How to get help

Reply HELP to any message for assistance, or call the business directly. You can also email admin@realhealth.ai.

Supported carriers

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier's network and coverage.

Quiet hours

We do not send follow-up messages before 8:00am or after 9:00pm in your local time.

Privacy

Your mobile number and consent are used only to message you about your appointment. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties. See our Privacy Policy for full details.

Contact

BRANDLIFT Inc
650 California St, Floor 7
San Francisco, CA 94108, United States
admin@realhealth.ai