RealHealth Healthcare Content Moderation and Compliance Policy

Effective Date: 15th Jan 2025
Last Updated: 1st April 2025

Applicable Jurisdiction: United States

1. Purpose

The purpose of this Healthcare Content Moderation and Compliance Policy is to ensure that all content published, shared, or made accessible via RealHealth’s platform complies with applicable U.S. healthcare regulations, ethical standards, and community guidelines. This policy outlines RealHealth’s approach to reviewing, approving, moderating, and removing content related to health and wellness.

2. Scope

This policy applies to all content types across the RealHealth platform including:

• Articles, blog posts, videos, and infographics

• User-generated content (UGC) such as reviews and forum posts

• AI-generated responses and health assistants

• Marketing and promotional content

• Provider and treatment information
  
  

3. Governing Laws and Standards

RealHealth ensures compliance with the following laws and standards:

• Health Insurance Portability and Accountability Act (HIPAA)

• Federal Trade Commission (FTC) Truth in Advertising

• U.S. Food and Drug Administration (FDA) Guidelines for health claims

• Children’s Online Privacy Protection Act (COPPA) (if applicable)

• State-specific health content laws and telehealth regulations
  
  

4. Content Review & Approval Process

All health-related content is subject to a multi-level moderation process, which includes:

a. Medical Accuracy Review

• Content is reviewed by licensed healthcare professionals or medical editors for clinical accuracy.

• AI-generated content is verified for safety disclaimers and references to reputable sources (e.g., CDC, NIH, Mayo Clinic).
  
  

b. Compliance & Legal Review

• Claims related to diagnosis, treatment, prevention, or cure are vetted under FDA and FTC guidelines.

• All testimonials and user reviews are reviewed for authenticity and compliance with FTC disclosure rules.
  
  

c. Privacy Safeguards

• No Protected Health Information (PHI) is published without explicit consent.

• HIPAA-compliant practices are followed to anonymize patient data and interactions.
  
  

5. User-Generated Content (UGC) Policy

• UGC is monitored both manually and via automated moderation tools.

• RealHealth reserves the right to remove any content that:

  • Promotes unverified medical treatments or misinformation

  • Contains harmful, discriminatory, or abusive language

  • Violates user privacy or HIPAA regulations

  • Conflicts with RealHealth’s brand, values, or public health guidance
    
    

6. AI Content Compliance

• AI-generated responses are continuously monitored using feedback loops and flagged for human moderation when necessary.

• All AI-generated medical content includes disclaimers stating it does not constitute medical advice and must be verified with a licensed healthcare professional.
  
  

7. Data Security & User Privacy

• All health-related user data is stored and processed in compliance with HIPAA and applicable data protection laws.

• Users have the right to request data deletion, correction, or restriction in accordance with RealHealth’s [Privacy Policy].
  
  

8. Reporting and Escalation

• Users and partners can report content violations via the Content Report Form or email us at compliance@realhealth.ai.

• Violations are escalated to RealHealth’s Content Governance Team for review within 48 hours.
  
  

9. Enforcement and Penalties

Violations of this policy may result in:

• Removal of offending content

• Suspension or termination of user accounts

• Legal action in cases of fraudulent or malicious intent
  
  

10. Policy Updates

This policy may be updated periodically to reflect changes in law, technology, or RealHealth’s moderation practices. Users will be notified of material changes via email or in-app notifications.